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Website Terms & Conditions

These Terms and Conditions and Policies cover all aspects of using the anchortoolhire.com websites, services, and the purchase of goods and services from us.
These terms, conditions, and policies may be updated from time to time. Please make sure you read and agree to the latest version of these terms, conditions, and policies before entering into any agreement with us.
You are free to print this page or download this page and save it on your computer for reference. In addition, we will provide a copy of our current relevant terms document to you each time you place an order with us.

By using our website, services, and by purchasing goods and services from us you agree to be bound by these terms, conditions, and policies.

Please use the links below to select a subject:

Website Terms of Use
Privacy Policy
Terms & Conditions of Business
Returns Policy
How to contact us

WEBSITE TERMS OF USE
Effective 12 January 2016

1. Introduction.
The Website Owner, including subsidiaries and affiliates (“Website” or “Website Owner” or “we” or “us” or “our”) provides the information contained on this website or any of the pages comprising the website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.

2. Information on the Website.
Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) (“information”) and shall not be bound in any manner by any information contained on the website. The Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please let us know.

3. Copyright.
The anchortoolhire.com family of websites (herein referred to as “Anchor Tool Hire”) is protected by copyright and intellectual copyright law.

No part of any Anchor Tool Hire website or it’s content, design or construction may be reproduced.

This copyright includes but is not limited to the following:
scripts; algorithms; databases; programs; software; software packages; mathematical formulas; developments; specifications; websites; web pages; domain names; images; logos; graphics; forums; blogs; graphic charters; content; architecture; design; banners; campaigns; advertisements; games; contests; keywords; referencing; optimisations; texts; articles; editorials.

Any breach or infringement of Anchor Tool Hire copyright will be pursued to the fullest extent under all applicable laws.

If you feel your copyright has been infringed on Anchor Tool Hire, please contact us immediately by email to copyright@anchortoolhire.com stating the full URL and including full details of the alleged infringement.

4. Trade Marks.
The trade marks, names, logos and service marks (collectively “trade marks”) of branded and trade marked products and services displayed on this website are registered and unregistered trade marks of the trademark owners. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of the Owner.

5. External Links.
External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us if you would like to link to this website or would like to request a link to your website.

6. Public Forums and User Submissions, Shops and Shop Content.
The Website Owner is not responsible for any material submitted to the public areas by you (which include bulletin boards, hosted pages, chat rooms, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by the Website Owner. The Website Owner reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to –

6.1 defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;
6.2 publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;
6.3 post or upload files that contain viruses, corrupted files or any other similar software or programmes that may damage the operation of the Website Owner’s and/or a third party’s computer system and/or network;
6.4 violate any copyright, trade mark, other applicable Great Britain or international laws or intellectual property rights of the Website Owner or any other third party;
6.5 submit contents containing marketing or promotional material which is intended to solicit business.

7. Specific Use.
You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify the Website Owner against any loss, liability, damage or expense of whatever nature which the Website Owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.

8. Warranties.
The Website Owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company’s personal information or material and information transmitted over our system.

9. Disclaimer of Liability.
The Website Owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

10. Use of the Website.
The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Great Britain). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website.

11. General.
11.1 Entire Agreement.
These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website.

11.2 Headings.
Headings are included in this Agreement for convenience only and shall not affect the construction or interpretation of this Agreement.

11.3 Alteration.
The Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the “current version”) and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.

11.4 Conflict.
Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

11.5 Waiver.
No indulgence or extension of time which either you or the Website Owner may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.

11.6 Cession.
The Website Owner shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.

11.7 Severability.
All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

11.8 Applicable laws.
Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Scotland without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Courts of Scotland in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

11.9 Comments or Questions.
If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us.

PRIVACY POLICY
Effective 12 January 2016

Our Commitment To Privacy.
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:
This notice applies to all information collected or submitted on this website. On some pages, you can order products and services, make requests, register to become a community forum member, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number
The products and / or services ordered

On some pages, you can submit information about other people. For example, if you order a product online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are:

Name
Address
Phone Number

The Information We DO NOT Collect:
Bank Account / Credit / Debit Card Information.
If you enter such information whilst making an online purchase from our website, this information is handled by our payment gateway provider, SAGEPAY. You should contact SAGEPAY directly with any questions regarding how they handle your data. You can find contact details here: http://www.sagepay.com/

Anchor Tool Hire WILL disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to:
(a) conform to the edicts of the law or comply with legal process served on Anchor Tool Hire or the site;
(b) protect and defend the rights or property of Anchor Tool Hire and its family of Web sites; and,
(c) act under exigent circumstances to protect the personal safety of users, customers and staff of Anchor Tool Hire its web sites, or the public.

Use of Cookies:
Please click HERE to read our full cookie information page.

The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website(s) if you would like to receive our catalogues as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security.
To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children’s Privacy.
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access or Correct Your Information.
You can access all your personally identifiable information that we collect online and maintain by calling us or sending us an email. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

TERMS & CONDITIONS OF BUSINESS
Effective 12 January 2016

Our Full terms and Conditions for Sale and Hire are downloadable here:
Click to download

In addition:

1. Notices
Any notice to be given by either party to the other may be sent by either e-mail, fax or recorded delivery to the address of the other party as appearing in this Agreement or ancillary application forms or such other address as such party may from time to time have communicated to the other in writing, and if sent by e-mail shall unless the contrary is proved be deemed to be received on the day it was sent or if sent by fax shall be deemed to be served on receipt of an error free transmission report, or if sent by recorded delivery shall be deemed to be served two days following the date of posting.

2. Deposits
At our discretion, cash (non-account customer) hires may be subject to a deposit prior to hire equipment being collected.

3. Refusal
We may at any time at our discretion refuse to hire or supply equipment.

4. Non-Waiver
Any forebearance or failure by us to enforce a contractual provision to which you are subject shall not affect our right to require such performance at any subsequent time, nor shall the waiver of forebearance by us of any breach of any provisions of the agreement herein be taken to be or held to be a waiver of said provision(s).

5. Applicable laws
Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Scotland without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Courts of Scotland in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

6. Headings
Headings are included in this Agreement for convenience only and shall not affect the construction or interpretation of this Agreement.

7. Entire Agreement
These terms and conditions of sale together with any documents expressly referred to in them contain the entire Agreement between us relating to the subject matter covered and supersede any previous Agreements, arrangements, undertakings or proposals, written or oral: between us in relation to such matters. No oral explanation or oral information given by any party shall alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, you have not relied on any representation other than those expressly stated in these terms and conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not been made expressly in this Agreement.

RETURNS POLICY
Effective 12 January 2016

Business to Business (B2B) Sales
You have a right to cancel your order within 7 working days and receive a refund for any item or service apart from those personalised for you. If you exercise your right to cancel you must immediately return to us by post, by hand or by courier, at your cost, the items you do not wish to keep in the same condition they were received. Assuming that the goods are accepted for return, your refund amount will be the returned goods sales order value less a re-stocking fee of 20%. Carriage / collection charges may not be refunded. You may cancel your order by sending or delivering to us a letter, fax or e-mail cancellation at any time up to and including the seventh day (excluding Saturdays, Sundays and public holidays) after the day on which you receive your purchase. To contact us for this purpose see our contact details below.

Statutory Rights for Consumers
Under the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a statutory right to cancel your order and receive a full refund for any item or service apart from those personalised for you. You may cancel your order by sending or delivering to us a letter, fax or e-mail cancellation at any time up to and including the fourteenth working day (excluding Saturdays, Sundays and public holidays) after the day on which you receive your purchase. To contact us for this purpose see our contact details below. If you exercise your statutory rights to cancel you must immediately return to us by post, by hand or by courier, at your cost, the items you do not wish to keep in the same condition they were received.
You can view the applicable current legislation here:
http://www.legislation.gov.uk/uksi/2013/3134/made

Faulty goods
Our faulty goods policy is in compliance with The Unfair Terms in Consumer Contracts Regulations 1999. Our goods and services are provided in compliance with The Sale of Goods Act 1979 (as amended). We never knowingly supply faulty goods and we operate within the guidance of both legislations.

Goods received by you as faulty may be returned to us for refund / credit / replacement within a period of 14 days from the date after you received them. Please follow the procedure below for reporting and / or returning faulty items:
1. Contact us at sales@anchortoolhire.com with the original order number, the part number, and a description of the fault
2. We will respond within 1 working day with either: a) a returns reference if we request the item back for inspection / testing, or b) if we don’t require the item to be returned, details on when and how payment for the item is to be refunded / credited. The selection of refund or credit is your choice.
3. Depending on the fault and the item, we may arrange for collection of the goods or ask you to return it to us.
4. Return the item to us (if required) for inspection / testing. If we do not arrange for collection of the item, the cost of the return shipping will be repaid to you if we deem the item to be faulty upon inspection / testing, along with your refund / credit for the cost of the item and either: a) a percentage refund / credit (based on weight) of the total shipping cost if the item was part of a multiple item shipment, or b) a refund / credit for the total shipping cost if it was a single item shipment.
5. We won’t always ask for the item to be returned depending on what the item is and what the fault is. If we do not, we will arrange for refund / credit as outlined in the previous paragraph.

Always remember to obtain a ‘Proof of Postage’ certificate from your post office when returning goods. Returned goods should be sent to the address below.

HOW TO CONTACT US

Anchor Tool Hire
Unit 11 Unthank Road
Bellshill
North Lanarkshire
ML4 1DD
Email : sales@anchortoolhire.com
Tel : 01698 333200
Fax : 01698 749294

Our hours of business are: 07:30am – 17:00pm Monday to Thursday. 07:30am – 16:30pm Friday. Closed Saturday & Sunday.

All emails, postal mail and telephone messages received out of hours will be responded to the next working day.